Email Policy

1. Medical problems / Appointment requests
   Please use our secure and efficient Ask First platform, select the “Book Urgent Appointment” option and choose “Ongoing or New Problem”. One of our team will contact you to offer an appropriate appointment – you DO NOT need to call us.
2. Results
   Please log into your NHS app to view your test results. If these are not visible, you need to switch on your enhanced access by completing and submitting a Subject Access Request (SAR) form available on our website. Make sure you tick the “Online Access” box on this form. A paper copy can also be picked up from the surgery. We also have a dedicated Results line open between 11.00 am and 5.00 pm – extension 3.
3. Prescriptions
   You CANNOT request a prescription for a new medication without seeing a GP first. Please request an Urgent Appointment by using our Ask First platform (see notes above for appointment requests). For repeat prescription requests, please use your NHS app and click on the “Prescriptions” button. Alternatively, use our website to fill in our Repeat Prescription Request Form. We DO NOT take prescription requests over the phone.
4. All other queries
   Please use our secure and efficient Ask First platform and select the “General Enquiry” option for any other queries or communication with our surgery. We will respond within 5 working days.

This change is part of our ongoing effort to enhance the security and privacy of your medical information, whilst ensuring we provide a seamless and organised communication channel for all our patients. Click here to access our helpful guide to setting up and/or using the Ask First platform.

Deaf and hard of hearing patients who have difficulty using the phone and rely on email for contact should be registered with the surgery via [email protected]. Your medical records will we updated. They may thereafter access the surgery by this email address for routine issues.

Many thanks for your cooperation,
Amersham Health Centre