Getting help with Online Services
To help improve levels of care and access to services, we are now offering all patients an option for support in getting set up and using online apps: AskFirst and NHS App. Allowing you to manage your care in your own time, avoiding long waits in our call queues. You can do this by using our automated digital assistant- designed to empower and educate you to access services digitally.
How the digital assistant can help
- help in getting set up with the online apps
- help with booking certain appointment types using online apps
- help with managing and checking appointments
- help with accessing your medical record and test results
- help with managing and requesting prescriptions
- help and guidance with requesting sick notes or Med3
- help requesting proxy access
- help finding your NHS Number
If you’re a patient at our practice you can use this chatbot, an easy way to access a range of help and guidance to get set up online and best utilise your online services.
Launch digital assistant
NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices