As per Bucks CCG Guildlines, as of Monday 16 June it is compulsory for patients visiting the surgery to wear a face covering.
Welcome to The Surgery, Amersham Health Centre. We hope that you will find this website useful. We aim to provide a high standard of medical and nursing care for all our patients, with a strong emphasis on disease prevention, health education and self-help. There is much that you, the patient, can do to maintain your own good health and the aim of this website is:
To help you - by giving useful information about the services we offer and advice on how to manage minor illness in the home.
To help us - by making cleer how our services can best be used.
To help us to help you - by encouraging a team approach between the practice and the patients.
In an emergency, when we are closed, please phone Bucks 24/7 on 0300 033 988 for medical advice or to see a doctor urgently
What to expect when you call your GP surgery for an appointment
Our reception team are here to help you as always and will initially book you a telephone consultation with the Doctor or Nurse, depending on your requirements.
You will be given a timed slot and the GP will endevour to call you back within 1 hour of that slot. The call comes through as a withheld number so please ensure you pick up or you will be required to rebook which obviously wastes valuable appointments.
We may ask you to send a photo prior to your telephone appointment. The request comes through as a text message request so please provide us with a mobile number and permission to contact you via text as this speeds up the process.
The doctor may also arrange for a video conference, this will be arranged between yourself and the doctor at the time of the telephone consultation.
Should the Doctor or Nurse wish you come in for a face to face appointment, Blood Test or other procedure, you will be asked to follow these guidelines:
- Come to the side entrance opposite the Police Station. Please ring the doorbell once and wait for reception to come and take your details to check you in on the system. You will need to step back from the door to allow us to speak to you at the safe 2 meters distance. Please do not arrive early and remember to bring an umbrella or wear suitable clothing for the weather if required as there is no shelter.
- The Doctor or Nurse will then come and collect you themselves. They will have the correct PPE on and we would ask that you also wear a face covering.
- Please follow the one way system in the building.
- You will be shown out of the building following a one way system.
Please be assured that we always have our staff and patient’s safety and welfare at the heart of all our procedures and will adapt them accordingly. Thank you for your assistance.
Prescriptions
Paper requests for repeat prescriptions have been TEMPORARILY SUSPENDED.
To avoid the spread of Covid-19, we are trying to minimise our contact with paper.
We are trying to avoid people collecting their prescriptions slip directly from the surgery.
To order a repeat precsription, please either:
Request online through our Patient Access service. If you are not registered online, please contact the surgery to ask how to register.
Request through our website: www.ahc.co.uk
If you do not have access to the online services you can telephone the surgery between the hours of 10:30 - 16:00.
We will send your description to your nominated pharmacy, where you can collect it.
If you don’t have a nominated a pharmacy, please chose which pharmacy you would like to collect it from and let us know.
If you do not nominate a pharmacy, your prescription will be sent to Collins & Jervie shop on Amersham High Street, (next to M&S).
This is a challenging time for us all, your understanding and co-operation is greatly appreciated during this period of uncertainty.
Our priority is the health and safety of all our patients and staff.
Thank you.
___________________________________________________________________
We are now using Chain SMS to message patients!
Chain SMS allows us to send text messages to patients. It means we can be much more proactive with communication, messaging you quickly and securely, so you are not waiting around to hear from us!
Some examples of how we might use it…
Reminders of notifications (eg prescription ready)
Responding to simple queries (eg if you had a quick question about your medication)
Letting you know we tried to call
Send you advice at the end of a consultation
The practice name will always be at the bottom of the message. You won’t be able to reply to them. Please help us to help you by keeping your number up to date. If you don’t want us to contact you in this way please let us know.
Improved Access to GP Appointments
An improved service to access GP appointments has launched in Buckinghamshire and is available to all patients registered with a Bucks GP. This service involves local GP practices working together to offer patients better access to appointments. It means that you can now book an appointment in a practice local to you:
Up until 8pm from Monday to Friday (Amersham Health Centre - Wednesday)
Selected hours on a Saturday (Amersham Health Centre 1 in 8 Saturdays)
9am until 1pm on Sunday and Bank Holidays (at one of the three Improved Access Hubs located across the county)
This should mean that patients also have greater flexibility for routine, bookable appointments. It is, however, not a walk-in service. If you need urgent medical advice after 6.30pm or at a weekend, please phone NHS 111 in the first instance – they will be able to advise you and book an appointment if necessary.
These appointments can be booked through the practice you are registered with, and are being offered from three Improved Access Hubs, located at:
High Wycombe Hospital: (located at the Urgent Treatment Centre or UTC) Queen Alexander Road, High Wycombe, HP11 2TT
Stoke Mandeville Hospital: Corridor 5, Gate 2, Mandeville Road, Stoke Mandeville, HP21 8AL
Threeways Surgery: Pennylets Green, Stoke Poges, Buckinghamshire, SL2 4AZ